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by Willow Support & Polyclinic Dr. Obad

Our Services

Late Cancellation and non Attendance Fees

We know your time is precious, and so is ours. We will send you an SMS reminder 24h prior to your appointment.

 

Can’t make it? Simply call our friendly reception staff and organise another appointment. That way, we stay on time and you avoid late fees. 

Unexpected emergency? Call us when possible to let us know you’re OK. We always take extenuating circumstances into consideration.

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If you fail to make it (without giving us a notice) a cancellation fee of 40% will be charged to your account payable on the day OR at your next appointment.

 

We are a busy clinic and have people waiting for Appointments and Tests, so we appreciate a phone call (07340 148756) if you are unable to attend. We will NOT charge you if you let us know in time. This way we will easily offer your slot to another patient in need.

We really dislike charging late fees so please help us avoid it!

Thank you for your understanding!

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