The Nominated Individual and Registered Manager having gone through their own first hand experience of caring for their loved ones within their own home environment lead them to wanting share with others the importance of kind, caring and compassionate care services.
​
At Willow Support Limited we want to change the approach. We feel that by being small we offer a more personal approach. We pride ourselves on being a family run independent organisation. We want to give families the comfort of knowing that they will receive the best care available to them.
Our trained, compassionate skilled carers are central to our core values, and we recognise them and reward them for their work ethic. We all know first-hand that personal and reliable care is invaluable.
We want as many people as possible to be able to choose to stay in their own homes for as long as they possibly can, and we want all families to enjoy those special memorable moments safe in the knowledge their loved ones are in capable caring hands.
We care passionately. We believe we have all the ingredients to enhance the quality of care by catering to the needs of individuals and their families to deliver an outstanding care service.
​Our carers uphold our reputation and are valued in the community. They are themselves part of our own community of special people wanting to deliver the highest standard of care – upholding the principles of kindness and compassion – to give our clients dignity and respect and their families the greatest gift of all – peace of mind.
What We Believe
We adhere to our principles at all times.
Kindness and compassion
At all times, to act with kindness and compassion to provide the best quality of care.
Respect
At all times, by treating each client with dignity and sensitivity, no matter the circumstance.
Highest Quality of Care
At all times, to ensure the highest standard of care and to adapt and respond to the client’s changing needs.
Reliability and Punctuality
At all times, to adhere to the client’s schedule to make the caring experience a warm and genuine one.
That Something Extra
To be diligent and mindful of the client’s changing health and care requirements and go that extra mile to continually improve the client’s quality of life.
Embrace Cultural Differences
At all times, to welcome cultural differences, be respectful of race and ethnicity, to dress appropriately and be respectful of the client’s home and surroundings.
Why choose Willow Support Limited as your domiciliary care provider?
We are a locally based home care provider who puts their clients holiday health and care needs are the forefront to ensure your goals and outcomes are achieved in the comfort of our own home.
Regulated Service
We are registered with CQC (Care Quality Commission) and we work closely with our local Buckinghamshire social services.
​
We look after our carers.
We know that if our carers are happy and confident in their abilities, they will do an excellent job.
Training is a core part of the carer induction process, alongside shadowing and mentoring. We give all our new carers an induction training course. Our care team complete their yearly mandatory training as well as tailored training to individuals health and care needs. Training in specialist areas is also ongoing throughout their time with us.
Our Registered Manager is our train the trainer, enabling the care team to have on going refresher training as required.